About us

Quality First, Rigorous Control Throughout

premium materials

We use premium materials from renowned suppliers in Japan and Korea, which not only closely resemble human hair in color and texture but also offer superior durability.

100% inspection

all products undergo 100% inspection before shipment to ensure they meet or exceed customer expectations.

quality management system

Fantasy has established an internal quality management system, with dedicated personnel overseeing each step from raw material procurement to finished product delivery.

Production process

Quality Inspection Flowchart

Production process

Shipping Flowchart

Re-Check Packaging

Sales personnel re-verify the packaging labels and the number of boxes on-site to ensure accuracy.

Calculate Data

Based on the packing list, calculate the actual weight, dimensional weight, and volume of the products.

Consult Logistics Options

Compare more than three different logistics channels each time, and select the most cost-effective logistics solution by considering factors such as delivery time and cost.

Customer Confirmation

Prepare the packing list and logistics plan, and send them to the customer for confirmation.

Delivery Confirmation

Once the delivery is confirmed online, immediately contact the customer to confirm if they have received the shipment.

Follow-Up

Provide at least two updates on the logistics progress during the shipping process. If any issues arise, actively assist the customer in resolving them.

Shipment

After receiving confirmation, proceed with the shipment. Immediately send the tracking number to the customer.

Re-Check Packaging

Sales personnel re-verify the packaging labels and the number of boxes on-site to ensure accuracy.

Calculate Data

Based on the packing list, calculate the actual weight, dimensional weight, and volume of the products.

Customer Confirmation

Prepare the packing list and logistics plan, and send them to the customer for confirmation.

Consult Logistics Options

Compare more than three different logistics channels each time, and select the most cost-effective logistics solution by considering factors such as delivery time and cost.

Shipment

After receiving confirmation, proceed with the shipment. Immediately send the tracking number to the customer.

Follow-Up

Provide at least two updates on the logistics progress during the shipping process. If any issues arise, actively assist the customer in resolving them.

Delivery Confirmation

Once the delivery is confirmed online, immediately contact the customer to confirm if they have received the shipment.

About us

Customer-Concentric, Comprehensive Services

Fantasy recognizes the importance of excellent customer service in building long-term partnerships. 

To this end, we have assembled a professional sales team with extensive industry knowledge and communication skills, capable of promptly responding to and resolving various customer issues.

Production process

Sales Service System Flowchart

Pre-Sales

In-Sales

After-Sales

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